Terms of service

Last updated: September 11, 2026

These Terms and Conditions (“Terms”) govern your access to and use of https://www.olivienda.com (the “Site”) and your purchase of products and use of services offered by Olivienda LLC (“Olivienda,” “we,” “us,” or “our”).

Olivienda LLC is a Florida limited liability company located at 318 Ling A Mor Ter S, Saint Petersburg, FL 33705, United States.

Olivienda operates an online store offering premium extra virgin olive oil and related food products to customers in the United States.

By accessing the Site, creating an account, placing an order, or purchasing a subscription, you agree to these Terms. If you do not agree with these Terms, please do not use the Site.

1. ELIGIBILITY

You must be at least 18 years old to use the Site, create an account, or place an order.

By using the Site, you represent that you have the legal capacity to enter into a binding agreement and that your use of the Site complies with applicable law.

2. OUR PRODUCTS

We make reasonable efforts to display product descriptions, photographs, sizes, colors, specifications, ingredients, prices, and other information accurately. However, the appearance of products on your screen may differ slightly from the actual product.

All products are subject to availability. We may discontinue products, change product specifications, or change prices at any time.

Nothing on the Site is intended as medical advice or as a substitute for professional medical advice, diagnosis, or treatment. Product and educational information is provided for general informational purposes only.

3. ORDERS

When you place an order, you agree that the information you provide is current, complete, and accurate.

Your submission of an order does not necessarily constitute our acceptance of that order. We reserve the right to refuse, limit, or cancel an order, including in cases of suspected fraud, pricing errors, product unavailability, or orders that appear to be placed for unauthorized resale.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

4. PRICES AND PAYMENT

All prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other charges will be shown during checkout before you complete your purchase.

We currently accept major payment methods supported through our Shopify checkout, including Visa, Mastercard, American Express, Discover, and supported accelerated payment methods where available.

Payment information is processed by Shopify and its payment service providers. Olivienda does not directly store your complete payment card number.

You authorize us and our payment providers to charge your selected payment method for the total amount shown at checkout.

5. SUBSCRIPTIONS AND AUTOMATIC RENEWAL

Certain Olivienda products may be available as subscriptions.

When you purchase a subscription, you authorize Olivienda and its payment providers to automatically charge your selected payment method for each recurring order until you cancel the subscription.

Available subscription frequencies may include:

• monthly;
• every two months; or
• every three months.

The applicable product price, subscription discount, delivery frequency, shipping charge, and total amount due will be displayed before you complete your subscription purchase.

Your subscription will automatically renew at the frequency you selected unless you cancel it before the next applicable recurring order is processed.

By completing a subscription purchase, you expressly authorize recurring charges to your selected payment method in accordance with the subscription terms shown at checkout.

Subscription Price Changes

Subscription prices or discounts may change from time to time. If a change will affect an existing subscription, we will provide notice as required by applicable law before the new price is charged.

Cancellation

You may cancel your subscription at any time through your customer account on the Site.

Cancellation stops future renewals and recurring charges after the cancellation becomes effective. A cancellation does not automatically cancel or refund an order that has already been processed, fulfilled, or shipped.

If you have difficulty canceling a subscription, please contact us at info@olivienda.com.

6. SHIPPING AND DELIVERY

We currently ship within the United States.

Shipping methods, estimated delivery times, charges, free-shipping thresholds, local pickup options, and related conditions are described in our Shipping Policy:

https://www.olivienda.com/policies/shipping-policy

Delivery estimates are estimates and are not guaranteed. Carrier delays, weather events, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

7. RETURNS, REFUNDS, AND DAMAGED PRODUCTS

Returns, refunds, damaged products, incorrect orders, and related matters are governed by our Refund Policy:

https://www.olivienda.com/policies/refund-policy

Please review the Refund Policy before completing your purchase.

8. CUSTOMER ACCOUNTS

You may create a customer account where available. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You agree to provide accurate information and to update it when necessary. We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully, or in violation of these Terms.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its content, including text, photographs, graphics, logos, product presentation, design elements, and other materials, are owned by or licensed to Olivienda and are protected by applicable intellectual property laws.

You may access and use the Site for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, commercially exploit, or publicly display our content without our prior written permission, except where permitted by law.

10. PROHIBITED USES

You may not use the Site to:

• violate any applicable law or regulation;
• commit or facilitate fraud;
• interfere with the security or operation of the Site;
• gain unauthorized access to accounts, systems, or data;
• introduce malicious software or harmful code;
• scrape or systematically collect Site content without authorization;
• impersonate another person or misrepresent your identity;
• infringe intellectual property or other rights of Olivienda or third parties; or
• use the Site for unauthorized commercial resale or other unlawful purposes.

11. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites or services operated by third parties. Olivienda does not control those third-party websites or services and is not responsible for their content, availability, terms, privacy practices, or conduct.

Your use of third-party services is subject to the applicable third party's terms and policies.

12. PRIVACY

Our collection, use, disclosure, and protection of personal information is described in our Privacy Policy:

https://www.olivienda.com/policies/privacy-policy

13. AVAILABILITY AND SITE CHANGES

We may modify, suspend, update, or discontinue portions of the Site or its features from time to time.

We do not guarantee that the Site will always be available, uninterrupted, secure, or error-free.

14. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE DISCLAIM WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES RELATING TO THE OPERATION OF THE SITE.

THIS DISCLAIMER DOES NOT LIMIT ANY WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OLIVIENDA AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE.

EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, OUR AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO OLIVIENDA DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING RIGHTS OR REMEDIES THAT MAY APPLY UNDER CONSUMER PROTECTION OR PRODUCT LIABILITY LAW.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Olivienda harmless from third-party claims, losses, or expenses arising from your unlawful use of the Site, your violation of these Terms, or your violation of another person's rights.

17. GOVERNING LAW

These Terms are governed by the laws of the State of Florida and applicable federal law of the United States, without regard to conflict-of-law principles.

Nothing in this section deprives a consumer of any non-waivable protection provided by applicable law.

18. INFORMAL DISPUTE RESOLUTION

Before initiating arbitration, you and Olivienda agree to attempt to resolve the dispute informally for at least thirty (30) days.

A party wishing to raise a dispute should provide the other party with written notice describing the nature of the dispute and the requested resolution.

Notices to Olivienda may be sent to: info@olivienda.com.

19. BINDING ARBITRATION

If a dispute cannot be resolved through the informal process described above, the dispute shall, to the extent permitted by applicable law, be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules and Consumer Due Process Protocol.

Information regarding AAA consumer arbitration rules is available from the American Arbitration Association.

Unless applicable law or the AAA Consumer Arbitration Rules require otherwise, arbitration will take place in Pinellas County, Florida. Where permitted by the applicable arbitration rules, proceedings may also be conducted remotely or based on written submissions.

Olivienda will pay arbitration fees that it is required to pay under the AAA Consumer Arbitration Rules and will pay additional arbitration fees if the arbitrator determines that requiring the consumer to pay them would be excessive or unlawful.

The arbitrator may award the same individual remedies that would otherwise be available in court, subject to applicable law.

Exceptions to Arbitration

Nothing in this section prevents either party from bringing an eligible individual claim in small claims court.

Either party may also seek appropriate relief in court for claims involving the infringement or misuse of intellectual property rights or where applicable law permits judicial relief notwithstanding an arbitration agreement.

Individual Proceedings

To the extent permitted by applicable law, arbitration will be conducted only on an individual basis and not as a class, collective, consolidated, or representative proceeding.

If a particular portion of this arbitration provision is found unenforceable, that portion will be treated in accordance with applicable law without invalidating the remainder of this section to the extent permitted.

20. COURT PROCEEDINGS

For disputes that are not subject to arbitration, and where applicable law permits the parties to agree on venue, the parties consent to the jurisdiction of the appropriate state or federal courts located in or serving Pinellas County, Florida.

This provision does not prevent a consumer from asserting rights in another court where applicable law gives that consumer a non-waivable right to do so.

21. CALIFORNIA CONSUMERS

Nothing in these Terms limits rights available to California consumers under applicable California law.

Complaints regarding goods or services may also be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs as permitted by applicable law.

22. ELECTRONIC COMMUNICATIONS

By using the Site, placing orders, or creating an account, you consent to receive transactional communications electronically where permitted by law, including order confirmations, account communications, subscription communications, shipping notices, and legally required notices.

Marketing communications are subject to any separate consent requirements and applicable opt-out rights.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The “Last updated” date at the top of these Terms indicates when they were most recently revised.

If we make material changes that affect existing customers or subscriptions, we may notify you by email at the email address associated with your account or order, by a prominent notice on the Site, or by another method required by applicable law.

Where applicable law requires advance notice or consent before a change becomes effective, we will provide such notice or obtain such consent.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

25. ENTIRE AGREEMENT

These Terms, together with any policies expressly incorporated by reference, including our Privacy Policy, Refund Policy, and Shipping Policy, constitute the agreement between you and Olivienda regarding your use of the Site and your purchases, except where additional terms are expressly presented to you at checkout or in connection with a specific product or subscription.

26. CONTACT US

If you have questions regarding these Terms, please contact us:

Olivienda LLC
318 Ling A Mor Ter S
Saint Petersburg, FL 33705
United States

Email: info@olivienda.com
Phone: +1 727-600-6798